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Terms of Service

IF THIS IS A MEDICAL EMERGENCY OR CRISIS SITUATION, DIAL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE SERVICE IMMEDIATELY FOR ASSISTANCE. NO EMERGENCY MEDICAL SERVICES ARE OFFERED THROUGH THE CLARA APPLICATION.

These Terms of Service ("Terms") apply to your use of the Application and all related Services made available by Clara ("Clara", "we", "us", or "our"), a product of Natural Inc., a company based in Mumbai, India.

These Terms contain important information that governs your use of the Application and the Services. Please read these Terms carefully. By clicking "Accept", "I agree", or a similar button presented on the Application or any related website you will indicate your acceptance of these Terms.

You may also accept these Terms: (1) through any printed, oral, or electronic statement, including on the web, by indicating that you have reviewed and accepted these Terms; (2) by using the Application or the Services; or (3) by creating an account on the Application (if applicable to you).

If you do not agree with these Terms, please do not proceed with, or promptly discontinue, your use of the Application and the Services.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION IN SECTION 12 THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL NON-REPRESENTATIVE BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND CLARA ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.

1. General Provisions

Definitions

The following definitions apply to these Terms:

  • "Application" means collectively (i) the smartphone and/or tablet based "Clara" application made available by Clara for provision of Services, and (ii) any other additional or successor mobile or web-based application that is made available by Clara for provision of Services;
  • "Content" means descriptions of Services, information, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips, and written and other materials) that are made available to you through, or in connection with, the Services;
  • "Feedback" means any ideas, concepts, feedback, reviews, suggestions, questions, and know-how that a User makes available in connection with the Application or Services;
  • "Services" mean all services rendered by Clara through the Application, including our use of conversational techniques powered by an artificial intelligence powered technology;
  • "Subscription Term" means the period for which you have agreed to subscribe to the Service;
  • "User" or "you" means an individual user who is using the Application and/or the Services.

Updates to these Terms

Clara may update these Terms at any time without any prior notice to you. Clara may notify you of the updated Terms by any reasonable means, including by posting the revised Terms to the Application. The updated Terms will apply to your use of the Services and the Application after the date on which Clara has posted the updated Terms or otherwise notified you of those changes.

2. User Consents

Electronic Communication

You understand and acknowledge that in order to facilitate the provision and functioning of the Application and the Services, we may need to get in touch with you from time to time. We may contact you using in-app notifications, SMS text messages, email, or other similar means.

Privacy

You understand that in order to provide the Services and the Application, and to determine your identity as required under applicable law, Clara may need to collect, store, and use certain information related to you. For more information about how we process your information and rights or choices you have with respect to your information, please review our Privacy Policy.

We do not knowingly collect or solicit personally identifiable information from children under 18. If you are a child under 18, please do not attempt to register for the Application or Services or send any personal information about yourself to us.

3. Your Representations and Acknowledgements

Representations

As a condition for using the Application and/or the Services, you hereby represent the following:

  1. You have the legal power and authority to agree to these Terms, you are at least 18 years of age;
  2. You will use the Services only for purposes that are permitted by these Terms, and always in compliance with applicable law;
  3. You may not report false emergencies relating to yourself, others, or vulnerable populations;
  4. You will access the Services using equipment that meets the minimum requirements;
  5. You may not use any automated programs or data mining tools;
  6. You may not use the Application or Services in a way that could cause damage;
  7. You will not sell, resell, rent or otherwise engage in any commercial use of the Services.

Acknowledgements

You understand and acknowledge the following:

  1. Clara is not a healthcare provider or a provider of mental health services and does not engage in the practice of medicine. The Services are not meant to be a substitute or replacement for any in-person healthcare visits, counseling, therapy, psychiatric care or wellbeing visits;
  2. You may incur certain charges from your internet, data or mobile network provider;
  3. Any Subscription Fees charged may not be reimbursable by Medicare, Medicaid, or other payors;
  4. The Application, Services or certain portions thereof are only available within certain jurisdictions.

4. Registration and Account Creation

You may be required to create an account to access and use the Application and the Services. If we require you to create an account, we may ask you to provide certain information, such as your name, age, and email address to Clara. You agree to provide information that is current, accurate, and complete, and to maintain and update any information about yourself that you have provided to Clara.

5. Ownership and License to Use the Services

Ownership

As between Clara and you, Clara is the sole and exclusive owner of all right, title and interest in and to the Application, the Services, the Content, and all related features and functionality.

Your License

Subject to your compliance with these Terms, we hereby grant to you, during the Subscription Term, a personal, limited, revocable, non-exclusive, non-sublicensable, and nontransferable right to view, download, access, and use the Services, Application, and Content solely for your personal and non-commercial use.

6. User Information

Any information that you provide through the Application or the Services is your "User Information." Except for the license you grant below, as between you and Clara, you retain all rights in and to your User Information.

You hereby grant Clara a royalty-free, perpetual, sublicensable, irrevocable, and worldwide license to translate, modify and reproduce your User Information to enable us to operate the Services.

7. Subscription Fees

Fees

We may charge you a fee (as listed on the Application) for your use of the Application and the Services during the Subscription Term. Any Subscription Fee paid to us is non-refundable, even if you stop using the Services prior to the end of the Subscription Term.

Payment Processors

If you are paying the Subscription Fees by credit card, you authorize us to charge your credit card or bank account for such fees. You further authorize us to use a third party to process payments.

8. Termination

These Terms will become effective on the date you accept them. Clara may, at its sole discretion, at any time without prior notice to you: (1) change, restrict, suspend or terminate your access to the Application; (2) discontinue the Application or Services; (3) set usage limits; or (4) add, remove or modify any services or functionality.

You can terminate these Terms at any time by uninstalling the Application, but any Subscription Fee paid to us is non-refundable.

9. Disclaimer of Warranties

YOU HEREBY EXPRESSLY AGREE THAT YOUR USE OF THE APPLICATION AND SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

CLARA DOES NOT PROVIDE ANY MEDICAL ADVICE, RECOMMENDATIONS OR DIAGNOSES. WE RECOMMEND THAT YOU SEEK ALL NECESSARY MEDICAL ADVICE, RECOMMENDATIONS AND DIAGNOSES FROM YOUR HEALTHCARE PROVIDER.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CLARA NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICES.

CLARA'S MAXIMUM AGGREGATE LIABILITY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WILL NOT EXCEED USD $100.

11. Indemnification

You agree to indemnify, defend, and hold harmless Clara, its agents and employees, from and against any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses.

12. Governing Law; Arbitration

IMPORTANT NOTE: PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND CLARA TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.

These Terms are governed by and will be construed under the laws of India, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, India. The parties agree to resolve disputes through arbitration in Mumbai, in English, in accordance with the Arbitration and Conciliation Act, 1996.

13. Miscellaneous Terms

Apple iOS

If you download the Application on an Apple device, you and Clara acknowledge that these Terms are concluded between you and Clara only, and not with Apple.

Android Store

If you download the Application from the Google Play Store: (i) you acknowledge that these Terms are between you and Clara only, and not with Google, Inc.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: dev@naturaldevs.com

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ACKNOWLEDGMENT

Clara is not designed to be used in crisis. If you are in crisis, please seek out professional help, or a crisis line. You can find resources at www.findahelpline.com.

© Clara 2026

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