Privacy

Privacy is our priority. We understand you may be sharing sensitive information and we take that responsibility seriously. Your data is stored securely encrypted on our servers, and we operate with strict policies protecting your data privacy.

If you have opted into sharing your conversation transcripts, no voice data is stored. Conversation text is scrubbed for all personal information and then used exclusively to make Clara smarter. Your mental health journey helps Clara understand and improve for other people who go through similar challenges to you.

Because we're in the early stages, these terms might change slightly over time. You can always find the most recent copy of these terms on this page. And while the details might change, our commitment to your privacy never will.

Last Updated: January 15th, 2026

Clara Privacy Policy

Clara ("Clara" or "we") provides certain websites, platforms, applications and related online services (collectively referred to herein as the "Platform") to each Platform user ("User" or "you"). This Privacy Policy explains the types of information we may collect through the Platform, how we use and disclose such information and our purposes for doing so.

1. Information We Collect

As described in further detail below, we may collect both Personal Information (i.e., information that identifies you or other individuals) and Non-Personal Information (i.e., information that does not identify you or any other individual, directly or indirectly).

We may collect the following types of Personal Information:

Account Information: We may collect full names of Users and email address when they provide it to us in the course of using the Platform.
Contact Information: We may collect Users' contact information, including email addresses, postal addresses and phone numbers.
Online Identifiers: We may collect Users' online identifiers, such as their Internet Protocol (IP) addresses, automatically as they use the Platform.
Conversation Data: In order to provide services on our Platform, we collect your information included within a conversation in which the User engages using our online tools or services.
Platform Usage Data: We may collect data regarding the ways in which our Users use the Platform, such as web pages visited, amount of time spent on web pages, hyperlinks clicked, number of Platform sessions, and the start and end time of such sessions.
Geolocation Data: We may collect geolocation data which generally identifies the area (but not the specific location) of the device used to access the Platform.
Device Type: We may collect information about the type of device that is used to access the Platform.

2. How We Use and Disclose Information

We may use and disclose Personal Information as described below:

We may use our Users' names and contact information to operate and provide our Platform, including to provide specific Platform services, to enable our Users to establish and maintain accounts, and to communicate with Users.
We may disclose Users' names and contact information to our service providers and affiliates that assist us or otherwise work with us to support our business functions.
We may use Users' online identifiers to remember their preferences on the Platform.
We may use Conversation and Platform Data to improve the Platform (e.g., for model training to optimize the tools and/or features included within our Platform) and for research purposes in collaboration with academic or research institutions.
We may use any of the Personal Information as needed to comply with applicable law, regulation, legal process, subpoena or governmental request.

Legal Basis (UK)

Under UK data protection law, we must have a legal basis to process your Personal Information. In most cases the legal basis will be one of the following:

To fulfill our contractual obligations to you, for example, to provide you with the Platform in accordance with our Terms of Service.
To pursue our legitimate interests, for example, to improve our Platform.
To comply with our legal obligations.
With your consent.

3. Data Security

We implement information security measures designed to maintain the security and integrity of the Personal Information that we collect and maintain. Examples of security measures that we use include:

Data encryption
Use of multi-factor authentication by our employees
Password protection and management
Role-based access control for our employees who access Personal Information

Your Conversation Data is stored securely with full encryption on our servers. Our encryption protocols ensure that team members across engineering, product, and customer service cannot access your conversation data under any normal operational circumstances.

Despite the security measures we implement, there are inherent risks in transmission of information over the Internet and therefore we cannot guarantee that unauthorized access to or use of information will never occur.

4. Links to Third-Party Sites

Our Platform may include links to third-party websites. We do not endorse or recommend such third-party websites or the content therein and are not responsible for the privacy practices of the operators of those websites.

5. Children Under 18

Our Platform is not intended for use by children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. If you become aware that we have collected Personal Information from a child under the age 18, please contact us at dev@naturaldevs.com.

6. Direct Marketing

Depending on the choices you have made, you may receive direct marketing communications from us. We may use your name and contact information to send such communications to you. When we send direct marketing communications to you via email, we will include an unsubscribe link in the email which allows you to opt out.

7. Our Service Providers

We work with third-party service providers and disclose Personal Information to those providers so that they may assist us with certain activities, as described above in this Privacy Policy. We carefully evaluate the information privacy and security practices of those providers prior to engaging them.

8. International Data Transfers

In connection with providing our Platform, we may transfer information internationally from the country in which you access the Platform to other countries around the globe, as permitted by applicable laws.

9. Tracking Tools

We use certain tools and programs to track Platform usage ("Tracking Tools") in accordance with applicable laws. You may disable Tracking Tools by modifying your browser settings, but if you do so, some features on our Platform may not function as intended.

10. Retention of Personal Information

We may retain Personal Information until the purposes of using and disclosing such information described in this Privacy Policy have been fulfilled. For example, we retain your Conversation Data as long as you remain an active user.

11. Your Choices Regarding Personal Information

Subject to data protection laws, you may have certain rights with respect to your Personal Information, including:

The right to request a copy of the Personal Information which we hold about you;
The right to request that we correct any Personal Information if it is found to be inaccurate or out of date;
The right to request your Personal Information is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing;
The right to request that we provide you with your Personal Information and where possible, to transmit that data directly to another data controller (data portability);
The right, where there is a dispute, to request a restriction is placed on further processing;
The right to object to our processing of Personal Information;
The right to lodge a complaint with the Information Commissioner's Office in the UK.

If you would like us to exercise your data protection rights, you may send a request to us at dev@naturaldevs.com.

12. Privacy Policy Changes

We may change this Privacy Policy from time to time. We will post any updated version of this Privacy Policy on our Platform. Please check the Platform frequently to ensure you have reviewed the most recent version of the Privacy Policy.

Questions

If you have any questions about this Privacy Policy, please feel free to contact us at dev@naturaldevs.com.